1. Our Commitment
We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund or exchange, subject to the conditions below.
2. Return Eligibility
You can request a return within 7 days from the date of delivery.
To be eligible for a return, the product must be unused, in the same condition, and in its original packaging (including seals, tags, etc.).
Certain products may be non-returnable (e.g., perishable items, opened or used supplements); we will clearly mention these on the product page.
3. Return Process
Contact our customer support at 1nutritionstore@gmail.com/ +91-94176-55946 within the return window.
Provide your order number, product name, and reason for return.
We will give you a return authorization number (if needed) and instructions on how to ship the item back.
You are responsible for the cost of returning the item, unless the return is due to our error (e.g., wrong item, damaged on delivery).
4. Inspection and Refund
When we receive the returned item, we will inspect it.
If the return is approved, we will process the refund to your original payment method within 7-8 business days.
Please note: the refund amount will exclude original shipping charges, unless the return was our mistake.
5. Exchanges
We may offer exchanges instead of refunds (if you want a different size, variant, etc.).
Contact us with your preference, and we will arrange the exchange, subject to availability.
6. Damaged or Defective Items
If your product arrives damaged or defective, please report the issue within 7 days.
We may ask for photos or other proof.
We will either replace the item (if available) or refund you, including any shipping cost for return.
7. Cancellation Policy
You may cancel an order before it has been shipped by contacting us at 1nutritionstore@gmail.com
Once an order is shipped, cancellation may not be possible; instead, you may need to use the return process described above.
8. Refund Limitations
Refunds will be made only to the original payment method.
Depending on your bank/payment provider, it may take some time for the refund to reflect in your account.
We reserve the right to refuse return or refund in cases of fraud, abuse, or if the product is not in acceptable condition.
9. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about our Refund Policy, please reach out to us at: 1nutritionstore@gmail.com